Privacy Policy

Effective Date: July 2026

1. Introduction

Judith Anne Browne, also known as Judy Anne Browne, and operating under the trading name Mind Soul Wellness (“we”, “our”, or “us”), is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For the purposes of this Privacy Policy, references to Judith Anne Browne, Judy Anne Browne, and Mind Soul Wellness refer collectively to the same business and service provider.

This Privacy Policy applies whenever you:

• visit our website;
• make an enquiry;
• book or attend a consultation;
• participate in workshops, courses or events;
• subscribe to newsletters or communications;
• purchase products or services (where applicable); or
• otherwise interact with Judy Anne Browne.

By using this website or engaging our services, you acknowledge this Privacy Policy.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services or operate our business.

Depending on your interactions with us, this may include:

Identity & Contact Information

• Full name
• Email address
• Telephone number
• Postal address

Consultation Information

If you engage our services, you may voluntarily provide information relevant to your consultation, including information about your personal circumstances, wellbeing, spiritual interests or other matters you choose to share.

Where this information relates to your health, it may constitute sensitive information under the Privacy Act and will only be collected with your consent.

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete credit or debit card details.

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Date and time of access
• Referring website
• Cookie information
• Website analytics data

3. How We Collect Personal Information

Personal information may be collected when you:

• complete an enquiry form;
• contact us by email or telephone;
• book an appointment;
• complete a client intake or consent form;
• subscribe to newsletters;
• attend a workshop, event or consultation;
• make a purchase; or
• browse our website.

Some information may also be collected through trusted third-party providers such as payment processors, booking systems, website hosting providers and website analytics services.

4. Why We Collect Personal Information

We collect personal information to:

• provide requested services;
• respond to enquiries;
• manage appointments and bookings;
• process payments;
• maintain client records;
• communicate with you regarding services;
• improve our website and client experience;
• comply with legal obligations; and
• protect the safety and wellbeing of clients where appropriate.

We do not collect personal information unless it is reasonably necessary for one or more of these purposes.

5. Disclosure of Personal Information

We respect your privacy and do not sell or rent your personal information.

Personal information may be disclosed where reasonably necessary to:

• payment service providers;
• website hosting providers;
• booking or scheduling platforms;
• email service providers;
• IT support providers;
• accountants or professional advisers;
• insurers;
• legal advisers; or
• government authorities where disclosure is required or authorised by law.

Some third-party service providers may store information overseas. Where this occurs, reasonable steps are taken to ensure appropriate privacy protections are maintained.

6. Storage and Security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• secure website hosting;
• password-protected systems;
• encrypted communications where appropriate;
• secure cloud storage;
• secure payment gateways; and
• restricted access to client information.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as otherwise required by law.

7. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made using the contact details provided below.

For security purposes, we may require proof of identity before releasing or amending personal information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• improve website functionality;
• remember user preferences;
• analyse website traffic;
• improve user experience; and
• assist with website security.

Most web browsers allow you to disable cookies through your browser settings, although doing so may affect certain website functions.

9. Third-Party Services

Our website may use third-party providers to support our business operations, including:

• website hosting;
• online booking systems;
• payment processing;
• email marketing services;
• website analytics providers; and
• cloud storage services.

These providers operate under their own privacy policies and security practices.

10. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact Judy Anne Browne using the contact details below.

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Website:
https://www.oaic.gov.au

The OAIC is the independent Australian Government agency responsible for administering the Privacy Act 1988 (Cth).

11. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, business practices or website functionality.

The most current version will always be published on this website and will take effect immediately upon publication.

Continued use of this website or our services constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

Judy Anne Browne

Email: Contact Form

Website: www.mindsoulwellness.com.au